Google Cloud Supports Optus on Customer Service Transformation in ANZ-Telco First
The telco will use Google Cloud’s AI-powered technology to deliver hyper-personalized customer support through natural language recognition, faster processing, and real-time access to customer insights Sydney, Australia, January 19, 2021 – Google Cloud today announced a three-year strategic partnership with Optus to enhance the telco’s customer support transformation through its Contact Center AI (CCAI) solution. […]